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Troubleshooting |
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| Troubleshooting |
- Problem: Any VISUAL APPEARANCE PROBLEMS, for example: the game starts in a small window, or textures and/or colors are messed up, or any other graphical glitches, or the game just doesn’t start.
- Problem: Mouse cursor disappears.
- Problem: There are obvious glitches with sound, like: static noise, the same sound repeating over and over, sounds are playing while the game is loading, or no sounds at all.
- Problem: The game is running too slow.
- Problem: Overall performance is good, but I have jerky camera movement; animation and/or sound are screwed up and new drivers installation did not help.
- Problem: When I run the game, the video doesn’t play (or the game crashes), demanding some "Indeo" video codec.
- Problem: I can’t register my online profile (multiplayer profile).
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- Problem: Any VISUAL APPEARANCE PROBLEMS, for example: the game starts in a small window, or textures and/or colors are messed up, or any other graphical glitches, or the game just doesn’t start.
Most likely you will have to upgrade your video card drivers. Below is the list of video card manufacturers with their web pages. Go to the web page of the manufacturer of your video card and download the latest version of your video card’s drivers and install them. This usually fixes 99% of the graphical problem cases.
- Problem: Mouse cursor disappears.
Edit "settings.ini" file using Windows’ standard NotePad text processor:
change "SoftwareCursor =0" into "SoftwareCursor =1"
- Problem: The are obvious glitches with sound, like: static noise, the same sound repeating over and over, sounds are playing while the game is loading, or no sounds at all.
The following procedure usually helps: download the latest drivers from the sound card manufacturer’s web page and install the drivers. Then run Massive Assault again.
- Problem: The game is running too slow.
The first time you run Massive Assault, the game is configuring all the graphic and sound parameters automatically. Sometimes this process may go wrong due to various OS- or hardware-related factors. If you feel that the game is running too slowly, there are several things you can do to make it faster - select SETTINGS from the Main Menu and then select GRAPHIC SETTINGS and try to disable or set to lower values the following options (they are listed from the greater to lower impact on the performance):
- Pixel Shaders
- Shadows
- Screen resolution
- Effects quality
- Textures resolution
You can also try to set Camera mode to ’Fixed’ - with which you will see less of the battle map but increase the performance of your system.
Also try switching V-SYNC off - it helps sometimes.
- Problem: Overall performance is good, but I have jerky camera movement; animation and/or sound are screwed up and new drivers installation did not help.
Try to switch your current ’V-SYNC’ option in GRAPHIC SETTINGS Menu to the opposite.
- Problem: When I run the game, the video doesn’t play (or the game crashes), demanding some "Indeo" video codec.
You should manually remove all ".avi" files from "data" directory. And the run the game again - it should start but you won’t see the animated logos and the introduction.
Note: instead of deleting these ".avi" files, you are advised to copy them into some backup directory, so that you can put them back when the video codec problem is resolved one day.
- Problem: I can’t register my online profile (multiplayer profile).
"Activation code" is needed for activating your profile for online play. You can find it inside the
game’s box (DVD or jewel case). This code is unique and can be used only ONCE! If the game says
that the code was already used, it means, that you have already registered your profile earlier, and now you should
RESTORE it ("Restore Profile" button). If you have any problems with this "Activation code", please, visit:
http://www.massiveassault.com/actcodes.php
If the above suggestions do not help or there are other problems, please, contact
Massive Assault’s Support Team.
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